Service Manager

Join Our Winning Team as a Service Manager at Trust 1 – Where Leadership, Teamwork, and Fun Meet!

At Trust 1, we know that a great team needs a great leader. That leader is someone who sets the tone, drives performance, and fosters a culture of collaboration and camaraderie. If you’re an experienced leader who thrives in a fast-paced, customer-focused environment, we want YOU to join our team as our next Service Manager!

As a Service Manager, you’ll be the driving force behind our talented team of service technicians. You’ll coach, train, and mentor them, making sure they have everything they need to succeed and continue growing in their roles. You’ll manage daily operations, ensure efficiency, and guarantee our customers receive the five-star service they deserve. And you’ll do all this while fostering a work environment that’s as enjoyable as it is productive.

Why You’ll Love Being a Service Manager at Trust 1:

• A Team You’ll Be Proud of: You’ll lead a group of skilled professionals who trust each other and have each other’s backs. You’ll be a mentor, a coach, and a key player in maintaining our fun and collaborative company culture
• Make an Impact: You’ll have the opportunity to shape the team’s performance, drive success, and ensure top-tier service delivery. Your leadership will directly influence the happiness of our customers and the growth of our business
• A Positive, Supportive Work Environment: We take our work seriously, but we also believe in having fun and building meaningful friendships with the people we work alongside. At Trust 1, we don’t just work together—we thrive together
• Opportunity for Growth: We value continuous improvement and want you to grow in your role as a leader. We offer ongoing training and professional development to help you excel
• Competitive Compensation & Benefits: Along with a competitive salary, you’ll enjoy a 401(k) with company match, 100% paid life, vision, and dental insurance, and more!
  
  

What You’ll Be Doing:

• Lead and Coach Your Team: Work directly with our technicians, both individually and as a group, to provide training, coaching, and support. Help them develop their skills and reach their potential
• Optimize Operations: Keep a close eye on the job board, ensuring that teams are scheduled effectively and that our trucks are stocked and ready for every job. You’ll ensure everything is running smoothly and efficiently
• Problem-Solve Like a Pro: Whether it’s helping resolve a customer issue or troubleshooting a challenge with the team, you’re the person they turn to for solutions. You’re quick on your feet, calm under pressure, and always ready to tackle any obstacle
• Ensure Top-Tier Customer Service: Your role will include visiting customers to close deals and resolve issues. You’ll be personally involved in making sure every customer walks away happy
• Drive Accountability: Hold the team accountable to the high standards we set for workmanship and performance. You’ll help maintain our Operations Manuals and ensure compliance with company policies and procedures
• Hire, Train, and Develop: Be involved in the hiring process, conduct annual reviews, and ensure technicians receive ongoing training to improve performance and efficiency
• Foster a Fun, Collaborative Culture: You’re not just about results—you’re also about creating a positive work environment where everyone can laugh, grow, and succeed together
  
  

What We’re Looking For:

• Leadership Experience: You’ve led teams before and are passionate about developing people, solving problems, and driving results
• People Skills: Communication is key! You’re skilled at giving clear instructions, listening to feedback, and keeping a team motivated and focused
• A Solutions-Oriented Mindset: You enjoy solving problems and thrive on finding solutions that make everyone happy—customers and team members alike
• Industry Experience (a plus): Experience in Plumbing, Electrical, or HVAC is a huge asset, but what matters most is your experience with people, leadership, and coaching
• Positive Attitude & Sense of Humor: You know how to keep things light and fun while still driving results. A good laugh goes a long way in creating a great culture
• Commitment to Excellence: You’re dedicated, accountable, and always striving for continuous improvement. You want to make a real impact, both for our team and our customers
  
  

Ready to Lead and Make an Impact?

If you're an experienced leader who’s excited to step into a role where you’ll have the chance to shape a team, create a positive work culture, and drive customer satisfaction, we want to hear from you. At Trust 1, we’re looking for a Service Manager who will set the tone, lead with confidence, and help us continue to grow while having a great time along the way.

Apply Today and Become the Leader Our Team Needs!

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