What are the responsibilities and job description for the LPN-Home Health Care Coordinator position at TRUST HOME CARE INC?
Directs the coordination of client care under the supervision of the Director of Clinical Services
RESPONSIBILITIES
1. Coordinates client care among disciplines.
2. Confers with Director of Clinical Services on problems and complaints.
3. Liaison between coordinating team and nursing office.
4. Performs all coordinating duties when necessary.
5. Reviews and directs case management notes, documenting change of aide, change in service, telephone complaints, etc.
6. Supervises the completion of intake forms and their appropriate routing for admission approval.
7. Supervises the scheduling of appropriately skilled person to fill the case; the inputting of the scheduling information on the computer and continue to supervise the coordination of the scheduling.
8. Supervises the scheduling of replacement workers as needed and the input of the scheduling information.
9. Communicates with clients / families on caregiver related issues.
10. Interview, test and check references of field staff being considered for hire and supervises the set-up of personnel files.
11. Takes telephone referral information.
12. Handles matters related to staff and the client they serve.
13. Supervises the maintenance of case management notes related to personal problems and / other situations that arise with staff including those relating to client care.
14. Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
15. Advises the Director of Clinical Services of all new cases to be filled and supervises the review of cases on a weekly basis.
16. Oversees the documentation and reporting of changes in client status, in service requirements, in and employee staff assignment and in particular, any unsatisfactory performance.
17. Prepares written performance evaluations of field staff and recommend wage adjustments for them.
18. Supervises field staff in regard to punctuality, reliability, assignments and related matters.
19. Disciplines field staff to include making recommendations for termination, this includes counseling and making recommendations regarding suggested discipline or corrective action where performance problems exist.
20. Negotiates fees based on difficult to serve or acuity level of clients.
21. Markets Agency services, to include telemarketing.
22. Performance of other duties as required.
JOB CONDITIONS
1. Position is stressful in terms of meeting deadlines.
2. It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication.
3. It requires minimal lifting of office records and printouts.
4. The ability to read 12 point and larger type is required.
5. One must be able to hear adequately on the telephone with no more than an amplifier and be able to communicate both verbally and in writing.
EQUIPMENT OPERATION
The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment.
COMPANY INFORMATION
Has access to all client medical and financial records, which may be discussed with all management staff.
QUALIFICATIONS
1. A state licensed Practical nurse is preferred.
Salary : $70,000 - $80,000
