IT Support for MSP

• $57,500 - $67,500
• We are hiring a Remote and Onsite IT Support Technician to join our experienced MSP team.
• This role requires onsite work at our Baton Rouge office.
• Relocation support may be available for candidates residing outside the local area.

Do you have a passion for leveraging your IT skills in an engaging, challenging, and rewarding environment? Join Trust IT's outstanding team of professionals in Baton Rouge, where we create impactful solutions to IT challenges through innovation and efficiency.

By becoming part of our team, you'll have the chance to expand your IT expertise, earn new certifications, and continually sharpen your abilities in a workplace dedicated to growth and development.

We are looking for talented, driven, and customer-focused IT technicians who excel under pressure and are eager to advance their careers. If you're motivated by overcoming challenges and striving for professional growth, you could be the perfect fit for our team.

At Trust IT, every day offers a fresh opportunity to solve problems, learn, and collaborate with clients and teammates. You'll work in a supportive atmosphere where help is always available, and you'll have the chance to empower others to grow their skills.

What’s in it for you?
We offer competitive pay, ensuring you feel like a vital member of our team. Your contributions will be appreciated, your skills valued, and you'll be supported in unlocking your full potential.

You’ll be compensated for every hour worked, with clear opportunities for career progression and pay increases tied to your performance.

We’re dedicated to helping you learn new business processes by providing guidance and support. You'll also have the chance to build strong relationships with our clients, ensuring a smooth integration into our team and ongoing success.

After starting, you'll enjoy the flexibility of working remotely several days a week, giving you more control over your schedule.

Here’s A Few Things You’ll Like

• Great compensation
• Eight Paid Holidays
• Paid Time Off
• Simple IRA
• Relocation funds available for the right candidate
• Work directly with the business owner
• A clear roadmap for your career and the dedicated support to help you achieve it
• Flex scheduling
• Financial support for approved certifications
• QSEHRA Healthcare Program
• Cell phone reimbursement
• Mileage reimbursement
• Quarterly Bonus

Here's A Few Things You Won’t Miss

• Politics
• Being micro-managed
• Unrealistic expectations
• Feeling overwhelmed, exhausted, and drained

 Job Duties:

• This role focuses on providing on-site and project support to clients within your area. You'll often travel to client locations to troubleshoot and resolve issues with computers, networks, servers, internet connections, and other IT needs.
• When your on-site schedule is clear, you'll handle remote support tasks. Effective communication and courteous interaction with clients are essential for success in this role.
• You'll also be responsible for documenting both on-site and remote support activities in our ticketing system and keeping client records updated.
• Additionally, you’ll assist the installation team with server, network, and computer deployments, as well as other projects that require extra hands.
• While working remotely, you will handle incoming calls, assign tasks, update tickets, and manage other support-related activities as needed.

Requirements:

• Outstanding Customer Service Skills – While we are a technology-focused business, building strong client relationships is our top priority!
• Experience: At least 3 years in an IT support role, with MSP experience strongly preferred.
• Technical Skills: Proficiency in configuring firewalls, switches, wireless systems, and VLANs.
• Basic Knowledge: Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration.
• Virtualization: A foundational understanding of technologies like Hyper-V.
• Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems.
• Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations.
• Work Location: Baton Rouge, LA and two hours surrounding, and remote from home.

Work Remotely

• Hybrid Role – You'll have the flexibility to work from home on some days, but there will be scheduled days where you're required to work from our office.

 
Interested?
Click the Apply Now button at the top of the page to submit your application! Once you've applied, you'll receive an email with a link to complete a role-specific assessment. If you're selected to move forward, we'll send you additional details outlining the next steps in the hiring process.

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Salary : $57,500 - $67,500