What are the responsibilities and job description for the Business Resiliency Program Leader (Madison, WI Hybrid/Remote USA) position at TruStage?
At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work:
TruStage awards and recognition
Job Purpose:
This position provides a critical role within the CAO and reports to the Vice President of Enterprise Shared Services. The Business Resiliency Program Leader is accountable for evolving and managing TruStage’s Business Resiliency framework and methodology to effectively manage business interruptions including conducting risk assessments, business impact analysis (BIA), and strategy development. They will lead periodic reviews, validation and workflow testing of documented business continuity plans with a focus on continuous testing and improvement of those plans in alignment with the organization’s risk tolerances.
This individual will develop and implement organization-wide and targeted training and communications and support internal audits and regulatory exams of compliance with required regulations.
These expectations guide the Business Resilience Program Leader in ensuring the organization can adapt quickly and effectively recover from disruptions while safeguarding operations and assets.
Job Responsibilities:
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Oversee Business Resiliency Program Management & Governance.
- Define business resiliency policies, controls, standards, and procedures.
- Define and gain organizational alignment around critical business processes, third-parties, and systems/solutions, as well as gain alignment on Maximum Allowable Downtime (MAD), Recovery Point Objective (RPO), and Recovery Time Objective (RTO) timeframes.
- Develop Program OKRs, KPIs, and SLAs, as well as perform ongoing reporting and oversight of them.
- With support of Enterprise Shared Services VP, provide scorecards on Program health, address issues and risks, continuous improvement roadmap, etc.
- Manage overall Program Governance Schedule relative to BIA updates, plan updates, testing exercises, training, communication efforts, etc.
- Manage Business Resiliency artifacts and information.
- Address Program issues and problems, as necessary.
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Oversee Execution of Program Governance Schedule.
- Lead business partners and stakeholders thru annual refinement of Business Impact Assessments (BIAs).
- Ensure business partners regularly update Business Continuity Plans, per the Program Governance Schedule as well as when there are changes to business processes, personnel, third parties, etc.
- Conduct quality assurance reviews and grade quality of BIAs, Business Continuity Plans, etc.
- Design and execute tabletop and testing exercises, as well as identify opportunities for improvements.
- Maintain and refresh Program training content and efforts.
- Coordinate with Enterprise Shared Services resource(s) to execute work. While this role currently does not have any direct reports, they will direct resources through indirect influence.
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Effectively build partnerships with key stakeholders to create alignment and capture desired outcomes.
- Partner regularly and closely with Disaster Recovery Program Leader to ensure alignment with Disaster Recovery Plans, RPO and RTO timeframes related to business continuity efforts, and IT Incident Response Team efforts.
- Partner with key business stakeholders and leaders to ensure appreciation and support for Business Resiliency Program efforts.
- Collaborate effectively with Corporate Safety and Security to ensure continued alignment of business continuity efforts.
- Partner closely with other key stakeholders and program owners to ensure alignment, compliance and effectiveness of the Program (e.g. Compliance, Information Security, Data Privacy, etc.)
- Partner closely with third-party management and Procurement to ensure appropriate business resiliency controls are in-place with third-party onboarding and management efforts.
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Manage effective Enterprise Incident Management function.
- Maintain and refresh an Enterprise Incident Management (or crisis response) playbook.
- Conduct annual testing and training of core and extended team members.
- Partner with key stakeholders to ensure appropriate integration, coordination, and escalations between various incident management teams and the Enterprise Incident Management Team.
- Lead Enterprise Incident Management efforts in partnership with VP of Enterprise Shared Services.
- Lead retrospectives for identification of continuous improvement opportunities.
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Be a Leader within Enterprise Shared Services and CAO.
- Be an active participant and thought leader in the Enterprise Shared Services Leadership Team while driving progress against the team’s OKRs.
- Maintain of culture of “Execution Excellence” that embraces a growth and continuous improvement mindset, values metrics/data to drive day-to-day decision making, measures value based upon impact vs. activities, executes against defined plans and strategies, gains stakeholder consensus and alignment thru influence and collaboration, and delivers on commitments.
- Be a role model and create a team environment that aligns to Corporate Values.
- Develop monthly and quarterly scorecards and reports to demonstrate value and impact of Business Resiliency Program.
- Actively participate in CAO Strategy Planning and partner with the CAO Business Services on critical efforts and reporting.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Job Requirements:
- Bachelor’s degree in business administration or related field, or equivalent combination of education and experience.
- 7 years of Business Resiliency or Business Continuity Management Program experience.
- Experience in building and leading a Business Resiliency Program.
- Prefer 5 years of progressive related work experience in driving transformation of people, processes, technology, and data.
- Certification(s) in Business Resiliency or Business Continuity Management such as Certificate of the Business Continuity Institute (CBCI), Certified Business Continuity Professional (CBCP), Certified Business Continuity Manager (CBCM), Business Continuity and Resiliency Professional (BCRP), Certified Business Resilience Manager (CBRM).
- Knowledge of current operational resilience planning techniques and technologies, as well as the methods used in performing business impact and risk assessments.
- Knowledge of the ServiceNow BCM application highly desirable.
- Experience conducting tests/drills and training teams on business continuity, critical response, and risk mitigation.
- Knowledge of current operational resilience planning techniques and technologies, as well as the methods used in performing business impact and risk assessments.
- Demonstrated ability to work collaboratively with individuals and teams across the organization to meet complex business needs. Highly effective listening, interpersonal, influencing, teamwork, and collaboration skills.
- Demonstrated ability to build a strategy, establish success criteria and priorities, manage to a plan, and deliver results.
- Excellent communication skills, both written and verbal. Proven ability to communicate business and technical information clearly and effectively.
- Understanding of how and when to escalate issues to the appropriate levels within the organization.
- Excellent problem solving and data analysis skills.
- Passion for identifying and driving improvement opportunities.
- Demonstrated ability to employ data, facts and information and known problem-solving approaches to resolve problems required.
- Requires 24/7/365 availability to respond to enterprise disruptive events.
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.
#LI-Remote
If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range:
At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.
Accommodation request
TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the
accessibility
department.Salary : $102,200 - $153,300
