Field Service Engineer

Trust Automation

Trust Automation has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions.  We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population.  Every employee has an “at-will” relationship with Trust Automation.  This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice. 

Job Summary

The Field Service Engineer (FSE) acts as a customer-facing representative for Trust Automation, serving as the main ambassador and liaison for both external and internal customer service interactions. This role requires managing customer expectations and concerns, ensuring product quality, and providing robust support to sustain Trust Automation’s reputation for cutting-edge solutions. The FSE will work closely with Sales, Engineering, and Product Sustainment Teams, directly engaging with clients to troubleshoot, repair, and commission systems in the field. Responsibilities include managing field repair schedules, maintaining detailed service records, and collaborating with engineering for root cause analysis and quality improvements. The FSE will also play a critical role in supporting BETA testing, performing upgrades, and interfacing at trade shows to promote Trust Automation’s product line. Additionally, the FSE will contribute to new product development by offering on-site support for emerging products and opportunities as assigned. This position requires eligibility for a military security clearance.

The Field Service Engineer should be specialized in technologically and scientifically advanced products and will use their experience, understanding and technical skills to explain the benefits of our products and services to potential customers and to compare our offerings against competitors'.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

• Responsible for troubleshooting and service of field deployed Trust Automation components and systems
• This is a hands-on position, gaining thorough familiarity with the design, construction, testing and operation of various motion control systems
• Position requires direct customer contact and ability to manage customer expectations and concerns, maintaining Trust Automation’s image as a professional organization with cutting edge capabilities
• Maximize uptime of field deployed systems by timely troubleshooting and maintenance/repair is a key position objective
• Formal reporting of findings to Engineering, Manufacturing Engineering and Quality is also key, improving product reliability, maintainability and manufacturing methods
• The position requires heavy travel, often on short notice
• Work with customers and engineers to assess equipment needs and determine system requirements. Act as the Trust Automation engineering representative to the customer
• Collaborate with sales teams to understand customer requirements and provide sales support
• Prepare and deliver presentations demonstrating the product or system technical aspects and how it will solve specific customer problems
• Technical support and troubleshooting while supporting customer service and sales teams, may involve travel
• Assist marketing group developing new technical data sheets and manuals, providing product technical information
• Attend trade shows
• Must be adept at completing other tasks related to sales and marketing, such as market research and new product development
• Develop ERP skills at the same level as customer service to add as a backup where necessary and to be able to support customer service where necessary
• Support customer service team where necessary in technical areas for new product sales and RMA transactions
• Qualify RMA transactions, communicating with the customer where necessary to ensure we identify problems at customer site or recurring problems with Trust Automation products, whether at the design or manufacturing level. Interact with the RMA team, Quality, Mfg. Engineering and R&D teams where necessary to resolve issues
• Other duties as assigned

Position Requirements

• Bachelor’s degree in an Engineering or related field, OR Associate’s degree with 5 years of relevant experience
• General sales techniques
• Strong interpersonal skills for building relationships with clients and effectively communicating with members of the other internal teams
• Must be able to listen to the customer’s requests and concerns, and then recommend solutions, possibly including customizing a product
• Ability to read and understand engineering drawings/specifications
• Ability to write reports and business correspondence, create data sheets, technical documentation and website content
• Excellent customer service mindset and superb communication skills (written, oral and electronic)
• Ability to travel 50% to 75% often on short notice
• Must have a valid CA driver's license

Physical Requirements

• Hearing and speaking to exchange information in person, on the telephone or virtually
• Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator, or assemble/manufacture intricate items
• Seeing to read a variety of materials
• Sitting or standing for extended period of time
• Physical agility to lift up to 50 pounds to shoulder height. Any items that weigh more than 50 pounds will require two or more people or a lifting device to move
• Physical agility to lift, carry, push, or pull objects

Pay/Salary Information

Pay scale for this position - $85,529.60- $110,000.00 annually

By submitting your application, you acknowledge that you have read and understand the information provided within. You certify that the information contained in this application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire, or for discharge should you be hired.