Customer Service Representative

Position Overview

The Customer Service Representative is a clinic-based position. The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front desk operations run smoothly.

Scope of Responsibilities

• Model the TrustCare Health values of compassion, accountability, respect, and efficiency at all times and with every interaction both internal and external stakeholders
• Warmly welcome and greet patients and visitors
• Register patients according to established protocols
• Assist patients with completing any necessary forms
• Ensure patient information is accurate and up to date including insurance billing information
• Maintain and manages patient records while following HIPAA guidelines
• Manage incoming calls
• Collect patient co-pays, deductibles, and past balances
• Ensures the clinic reception area is well maintained, including the patient waiting areas and restrooms.
• Safeguard patient privacy and confidentiality at all times
• Complete other clerical duties as assigned
• Provides a warm welcome and thankful exit to patients
• Politely calls patients by their name
• Inquiries if all aspects of the patients visit exceeded expectations and notes any deficiencies for forwarding to the Customer Service Manager for service recover action

Competencies

Minimum Qualifications

Other Duties

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required for this position. Duties, activities, and responsibilities may change at any time with or without notice.

EEO Statement

TrustCare Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees