Demo

Head of Enterprise Operations

Trusted Health
Trusted Health Salary
Bodega, CA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/1/2025

Job Description

Job Description

Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare : nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges : filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we are looking for :

We are seeking a proven leader to build and scale the Solutions Architecture and Engagement Management teams for Trusted's healthcare staffing platform, Works.

The role requires a relentless focus on helping our healthcare partners achieve their labor strategy goals through the effective delivery of our enterprise offerings. The Head of Enterprise Operations will be accountable for ensuring timely product implementations, delivering measurable workforce outcomes, and retaining enterprise accounts.

Your responsibilities :

  • Leadership and Team Development :

Mentor and develop team members to consistently deliver Trusted's value proposition of unlocking staffing flexibility for clinicians and health systems.

  • Enhance cross-functional collaboration with sales, product, and engineering teams to ensure seamless delivery of Works.
  • Solutions Architecture :
  • Define and implement scalable integration processes for third-party systems.

  • Establish best practices for sales engineering and integration workflows to maximize efficiency and quality.
  • Engagement Management :
  • Ensure on-time delivery of complex product implementations with measurable outcomes.

  • Track client KPIs to evaluate program success and recommend strategic adjustments.
  • Build account strategies to drive renewal and expansion opportunities.
  • Who you are :

  • Strong Leader : You inspire and guide teams to solve clients' most pressing challenges through transparent collaboration.
  • Client Champion : You build trust and credibility with C-suite partners, offering strategic guidance on key initiatives.
  • Analytical Problem-Solver : You leverage data to diagnose complex operational challenges, evaluate proposed solutions, and assess their impact.
  • Team Builder : You successfully lead cross-functional teams and manage resources to deliver multiple complex implementations while continuously improving KPIs.
  • Technical Acumen : You have proven expertise in systems integrations, including scoping data exchange requirements.
  • Adaptable and Action-Oriented : You thrive in fast-paced, dynamic environments by embracing change and learning through experimentation.
  • You have (required) :

  • 8-9 years of experience in technical systems integration, enterprise client success, or post-sales implementations for B2B SaaS solutions within healthcare.
  • At least 3 to 5 years of experience in management consulting or enterprise software implementations for large organizations within healthcare and at least 4 years managing teams within a fast-paced, startup setting.
  • Bachelor's Degree in relevant field such as Business Administration, Computer Science, Information Systems, Engineering, or Healthcare Management
  • A track record of leading teams to achieve client outcomes and divisional OKRs.
  • Proficiency in SQL, Excel and Looker for data analysis.
  • You may also have (preferred) :

  • Master's Degree in Business Administration, Health Informatics or related field
  • Experience scaling sales engineering, implementation and customer success teams for B2B healthcare SaaS startup.
  • Project Management Professional (PMP) or Certified Customer Success Manager (CCSMP).
  • Change Management Certification (Prosci, CCMP, etc.)
  • We offer :

  • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer-paid health insurance, vision, and dental
  • Employer-paid life insurance
  • Mindfulness and fitness reimbursement
  • Monthly cell phone reimbursement
  • Employer-sponsored 401k
  • Variable compensation plan
  • Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.

    Annual Base Salary Range

    185,000—$250,000 USD

    Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com ; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.

    Please review Trusted's privacy policy here.

    LIRemote

    Salary : $185,000 - $250,000

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