What are the responsibilities and job description for the Mortgage Loan Processing Manager position at Trustmark Bank?
Overview
The purpose of this job is to oversee and manage the day-to-day operations of the Mortgage Loan Central Processing Department.
Responsibilities
- Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to the strategic organizational goals.
- Directly manage processing function monitoring file status to ensure timely and correct processing.
- Train processors on new products, procedures, investor guidelines, etc.
- Process and Close Assumptions and CP Modifications.
- Track service performance of processors by working closely with Sales Manager and Originators to ensure quality service.
- Problem resolution on files in process with Originators, Realtors, Underwriters, and clients.
- Develop and enhance Processing Departments processes and procedures to ensure efficiency.
- Perform additional duties as assigned.
Qualifications
- Junior college/two-year college training or related work experience
- 5 years of Mortgage Processing experience required
- Knowledge of mortgage lending, including loan processing and originating
- Thorough understanding of employee coaching techniques
- Exceptional organizational skills and ability to efficiently handle workflows
- Ability to communicate will with clients and people at all levels of the organization
- Ability to manage, train and motivate team members
- Strong customer service skills
- Supervisory experience preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
