What are the responsibilities and job description for the Special Assets Trainer position at Trustmark Bank?
Overview
The purpose of this job is to facilitate dynamic, high quality classroom and one-on-one training. This individual will also assist in developing creative training activities using various techniques to enhance the associate’s knowledge and reinforce major job related activities. Will work with the management team and associates in their area of responsibility to understand training/development needs. This position will also be responsible for ensuring call quality reviews and feedback are conducted for the department.
Responsibilities
- Facilitate high quality training programs and solutions by utilizing varying training method techniques including classes, web based training and individual training
- Stay updated on any changes in policies and procedures and ensure all manuals are updated
- Work with management team and associates within your area of responsibility to ensure all training needs are met
- Provide feedback on associate’s skill level while attending class along with any needs for improvement
- Participate in other projects as assigned
- Review and score associate’s recorded calls for quality control and provide feedback
- Perform additional duties as assigned
Qualifications
- Minimum of Bachelor’s degree and two (2) years training experience or comparable experience in public speaking, meeting facilitation, etc.
- Familiar with collection techniques, call center operations and dialer call campaigns
- Must have knowledge of industry collection laws and regulations including FDCPA, TCPA and CFPB
- Must be able to successfully facilitate in person training in groups or individuals sessions
- Must be able to adapt training curriculum based on associates’ needs
- Excellent organizational skills
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Ability to work well independently and within a team setting
- Flexible enough to thrive in a continually changing environment
- Possess creativity and the ability to think outside the box
- Competent PC skills
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
