What are the responsibilities and job description for the Case Builder I (Hybrid) position at Trustmark?
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About the role
Responsibile for the internal setup and configuration of product offerings on enrollment systems and/or benefits enrollment systems. Responsible for accuracy and delivering client expectations through the enrollment process. Works closely with other internal departments (e.g., Billing, Agency, Implementation, Sales).
Key Accountabilities
- Configures product offerings on enrollment systems and benefit administration systems to required specifications.
- Analyzes and formats files for uploading into system. Configures the initial data intake application and schedules required reporting and EDI file transmissions.
- Participates in employer or broker meetings to review functionality issues or participate in setup strategy discussions. Participate in territory team meetings to provide consultation and recommendations on case build structure to support business needs.
- Resolves and responds to issues detected by Testing. Troubleshoots and resolves case build issues during and after enrollment.
- Performs several validations to ensure case specific design and customization.
- Responsible for Level 1 calls and emails.
Minimum Requirements
- Bachelor’s Degree with 0 – 2 years of related experience OR High School Diploma or GED with 2-4 years of related experience.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$27.71 - $40.03 per hour
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
For the fifth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Salary : $28 - $40
