What are the responsibilities and job description for the Executive Director, Infrastructure Design position at Trustmark?
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About the role
Responsible for leading IT service ownership and technology modernization efforts. This includes responsibility for strategic planning, solution design, service ownership, and the proactive evolution of IT infrastructure services to align with business growth and operational excellence. Oversees a team of consisting of Solution Architects and Solution Engineers, covering areas such as Cloud & Colo, Connectivity, Digital Workplace, Directory Services, Database & Data Platforms, Enterprise Collaboration, and Contact Center.
Key Accountabilities :
Strategic IT Service Design & Build
Define and drive the IT infrastructure service strategy, design, and build roadmap to align with business priorities and operational excellence.
Establish and maintain service ownership for IT platforms, ensuring a structured service roadmap and lifecycle management to prevent reactive operations.
Lead proactive modernization efforts to keep IT services current, avoiding conflicts with business growth initiatives.
Ensure a balance between technology innovation, cost optimization, and risk mitigation.
Service Ownership & Lifecycle Management
Develop and implement a framework for service lifecycle management, ensuring structured and predictable updates, upgrades, and technology health initiatives.
Improve proactive service and feature release management to enhance IT’s ability to support business agility and innovation.
Align IT service management standards with business needs while ensuring operational stability.
Leadership & Team Development
Lead, mentor, and develop a high-performing team of Solution Architects and Solution Engineers.
Foster collaboration across IT and business units to ensure effective service delivery and technology adoption.
Drive a culture of continuous improvement, accountability, and cross-functional integration.
Minimum Requirements :
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
10 years of IT leadership experience in IT infrastructure, service design, and technology transformation.
Deep experience in service ownership, technology modernization, and service lifecycle planning.
Strong knowledge of enterprise IT platforms, cloud infrastructure, connectivity, and digital workplace solutions.
Proven experience leading cross-functional teams and delivering complex IT service initiatives.
Preferred :
AWS / Azure Cloud Certifications.
AI and Machine Learning Certifications.
SAFe or Agile Certifications (if DevOps / Agile transformation is a focus).
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois) :
131,991.00 - $245,127.00 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for commission. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand : Trustmark
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health / dental / vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fifth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.
At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
Salary : $131,991 - $245,127
