What are the responsibilities and job description for the SIAM Analyst III position at Trustmark?
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Trustmark is seeking a highly skilled and experienced SIAM (Service Integration and Management) Analyst III to join our IT team. As the SIAM Analyst, you will be responsible for overseeing the implementation and management of Service Integration and Management processes and practices across the organization focused on Service Request (Fulfillment), Knowledge Management and Communications. You will work closely with internal teams, external service providers, and stakeholders to ensure seamless service delivery and alignment with business objectives.
Responsibilities:
- Develop and implement Service Integration and Management (SIAM) processes and practices for service requests, knowledge management and communications.
- Define and maintain the SIAM framework, including roles, responsibilities, and governance.
- Collaborate with internal teams and external service providers to establish and maintain effective service integration.
- Ensure seamless coordination and communication between multiple service providers to deliver integrated services.
- Monitor and measure service performance against defined SLAs and KPIs.
- Identify areas for improvement and drive continuous service improvement initiatives.
- Manage relationships with service providers and vendors, ensuring adherence to contractual obligations.
- Facilitate regular service review meetings and drive resolution of any service-related issues.
- Develop and maintain a comprehensive understanding of the organization's IT services and service providers.
- Stay up-to-date with industry best practices and emerging trends in SIAM.
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field or high school education.
- 5 years of experience in IT service management, with a focus on Service Integration and Management (SIAM).
- Strong Extensive experience leveraging knowledge of SIAM frameworks, methodologies, and best practices to enhance service delivery from internal teams and managed services vendors.
- Experience in implementing and managing SIAM processes in a complex IT environment.
- Proven ability to work effectively with multiple service providers and stakeholders.
- Excellent written and verbal communication skills with the ability to effectively convey information and ideas in a clear and concise manner
- Excellent and interpersonal skills, with the ability to build and maintain relationships at all levels of the organization.
- Demonstrated experience using strong analytical and problem-solving skills, with the ability to identify and resolve service-related issues.
- ITIL 4 foundation certification. ITIL 4 specialist is highly desirable is highly desirable.
- Experience with managing KPI’s and contracts with multiple MSP partners to deliver services. contracted services in compliance with contractual expectations.
- Experience with ServiceNow.
The salary range for this role is the following in Lake Forest, Illinois:
$83,077.00 - $154,286.00 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Salary : $83,077 - $154,286
