Product Manager / Project Manager - Salesforce

Job Title: Product Manager / Project Manager - Salesforce

Location: King of Prussia, PA - onsite 3 days a week

Duration: 6-12 months contract to hire

General Purpose: Execute a multi-year roadmap to consolidate and modernize the company s order management and invoicing system. Operate as the management focal point for the program and between the client s business/operations, IT, and strategic partners at all phases of the program.

Primary Responsibilities (Essential Functions):

• Partner closely with Product Owner(s)/Team(s), Project Management Office, Sponsors, functional business areas, IT and marketing teams to measure and oversee quality throughout the product lifecycle.
• Acquire high level strategic direction and business priorities from Program Sponsors.
• Facilitate creation of product vision and goals with product owner and program sponsors.
• Facilitate definition of product MVP by educating, providing guidance, driving decisions and consensus. Communicate MVP and gather approvals.
• Maintain and manage MVP scope by following established processes and communication plans.
• Define product roadmap/timelines with inputs from Product Owner(s)/Teams(s) specifying goals, strategy, dependencies, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
• Prioritize features/capabilities working with Product Owner and IT. Including Sprint Planning, Support and Tech updates
• Identify and maintain list of SMEs crucial to product execution.
• Identify end-user lists and roles for product.
• Stay informed and aware of as-is and to-be business processes with the system component/product in perspective.
• Train with Product Owner to acquire business knowledge with the system component/product so as to act as proxy when/if required.
• Share and communicate business process impacts so team members responsible for Change Management can plan and execute.
• Work with IT Project Manager to translate roadmap into build priorities.
• Facilitate UAT script and plan discussions between users/customers, SMEs and Business Analyst.
• Plan and facilitate UAT.
• Escalate data related challenges to Data owner/team.
• Responsible for issue resolution, escalation plan, risk mitigation, communication plan coordination with process Improvement team and regular updates to Product Team and PMO
• Communicate project milestone and deliverable status to Product Team and PMO
• Coordinate and facilitate meetings, internal and external communications in support of project goals and activities (UAT, training, launch, hypercare).
• Coordinate user acceptance testing and work with IT to ensure traceability to original requirements.
• Develop and manage business cutover plans, implementation / roll out
• Implement, monitor and report on key metrics
• Responsible for managing content creation and documentation management in support of program
• Participate/conduct stakeholder focus groups for input
• Effectively use project artifacts, tools, and templates to communicate progress and capture outcomes, next steps, and decisions
• Leverage industry best practices in adoption and implementation of project management practices, governance and processes
• Executes the launch of new products and features for the product
• Manage scope and the change request process, coordinating decision process of scope and budgetary impact of changes from original specifications.
• Occasionally travel to other offices / facilities
• Lead and/or participate in key meetings like Product Team updates, Project Coordination, Steering committee and PMO
• Leverage industry best practices in adoption and implementation of project management practices, governance and processes.
• Perform other reasonably related tasks as assigned by management.

Basic Required Qualifications:

• Bachelor s degree
• 10-15 years of total Experience
• Salesforce implementation experience
• 7 years of digital product management experience leading programs from inception to launch in the specific area using agile methodology.

Preferred Qualifications:

• 7 years of complex and cross organizational project and program management experience in a business leadership capacity. Experienced in managing digital programs involving web portal development, deployment, enhancements and their integrations with other applications
• Experience managing all aspects of solution delivery including requirements gathering, scope definition, resource planning, budget management, status reporting, risk management, release management, organization change management and change control
• Excellent project management skills and demonstrated competency in managing simultaneous execution of multiple projects and workstreams within the program
• Results driven with the ability to combine strong quantitative foundation with business acumen
• Excellent facilitation, negotiation skills, verbal and written communication and interpersonal skills; the ability to communicate effectively at all levels and to all functional groups; the ability to translate technical requirements and issues into appropriate context
• Demonstrated experience managing vendors to assist in or solely drive project delivery
• Strong business acumen across multiple business functions (e.g. Sales, Operations, Finance, Human Resources, etc.)
• Advanced Microsoft office skills (SharePoint, MS Project, Visio, Teams, etc.)
• History of ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment