What are the responsibilities and job description for the Auto Parts Counter Person position at Trustsubaruantelopevalley, Lancaste Honda?
Job Overview
Palmdale Honda is seeking a dedicated and customer-oriented Auto Parts Counter Person to join our team. The ideal candidate will serve as the first point of contact for customers, providing exceptional service while managing inquiries and transactions efficiently. This role is essential in maintaining a positive customer experience and ensuring smooth operations at the counter.
AUTO PARTS EXPERIENCE IS REQUIRED.
- Effectively manage incoming calls and emails for a variety of different parts.
- Assisting walk in retail customers at the counter.
- Work effectively with team members to provide exceptional support for customers as well as internal customers.
- Work within set key performance measurements as defined by the Company.
- Responds to customer phone inquiries in a prompt, courteous and concise manner.
- Responsible for processing phone or fax orders accurately and timely.
- Educate, suggest and/or sell products and add on parts to the customer.
- Understand and communicate route and demand delivery times to the customers.
- Resolves customer questions, complaints and requests.
- Effectively communicate with the warehouse and office staff when needed.
- Perform all required customer follow-ups in a timely manner each day.
- Promote new or additional programs, and sell specials as designed for the Sales department when requested.
- Responsible for providing product comparison and pricing rates when requested.
- Meet individual performance standards.
- Provide exceptional levels of service to every customer via phone and email.
- Research orders and accurately update information in computer systems.
- Accurately track customer issues and resolution while proactively identifying trends.
- Troubleshoot lost tickets shipping issues and delivery problems.
- Effectively use the computer or catalog for parts look up and specification information.
- Document all customer issues in clear and concise logs.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:
- Ability to work as a team member, as well as independently.
- Ability to successfully multi-task.
- Proven time management skills.
- Excellent customer service and support skills.
- Ability to work well under pressure while maintaining a professional demeanor.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to interact with various levels of management.
- Proficiency with various software applications programs including email messaging, Microsoft Word and Excel.
- Ability to create and maintain relationships with customers.
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $23