What are the responsibilities and job description for the Wholesale Customer Support Rep REMOTE position at Truvani?
WHO WE ARE & WHAT WE DO
Truvani is a health and wellness brand that has one clear mission: create products people use in their daily lives with CLEAN, simple ingredients.
Many companies claim it. We actually mean it.
As a leading provider of high-quality supplements, protein powders, and snack bars, we are committed to transparency, purity, and sustainability. Our mission is to provide products you can trust, with ingredients you can pronounce, and to inspire healthier living for all.
If you’re a talented, ambitious person who wants to create the best health and wellness products, apply to join our team!
ABOUT THE POSITION
Truvani is looking for a passionate Wholesale Customer Service Representative to join our team. We believe in putting people over profits. As a Customer Service Representative, you’ll be a crucial part of that mission by resolving customer issues quickly and fully.
Our ideal candidate is the ultimate people person. We want you to be excited about helping customers. This requires patience, empathy, and a passion for talking and listening to people. You’ll need to put yourself in our customers’ shoes. You’ll need to solve issues. You’ll need to troubleshoot and get to the bottom of things.
OUR IDEAL CANDIDATE
- The ultimate people person. You’ll be the first point of contact for our wholesale customers. So, it’s vital that you know how to communicate kindly and effectively.
- Patient and empathetic, with a passion for talking and listening to people.
- Self-driven. If you don’t know the answer to something, you ask the retail team or research it. If something isn’t working quite right, you take the initiative to troubleshoot it.
- Excellent phone and written communication skills.
- Comfortable communicating with people via email, phone, live chat, and text.
- Experience in dealing with customer emails, phone calls, and other interactions. You know that great customer service depends on both analytical thinking as well as emotional IQ. And you know how to blend both. You know when it’s appropriate to be friendly and accommodating and you know when it’s appropriate to be stern.
- Works well in a fast-paced environment with a high level of accuracy.
- Proficient with Google Docs and Excel.
- Experience with different CRM systems and best practices is a plus.
YOUR RESPONSIBILITIES INCLUDE
- Answering questions and educating customers about Truvani products and values.
- Managing inbound wholesale requests and organizing in CRM.
- Order entry, preparing invoices, and tracking shipments.
- Help resolve customer issues and billing issues as quickly as possible.
- Keep customers satisfied by listening and figuring out what they really want.
- Communicating with customers via email, phone, live chat, and text in a respectful, helpful manner at all times.
- Staying on top of incoming calls and tickets at the same time (this also means: following up with customers, providing feedback, and seeing problems through to resolution, or escalating unresolved issues if necessary).
- Recommending ways to improve our support process, scripts, and tools.
THE NITTY GRITTY
- Full time market-based compensation based on experience
- Health and 401k benefits offered after 60 days
- Paid time off and paid holidays
- Remote Work and Education Stipend
- Truvani Monthly Store Credit
- Position is available immediately and will remain open until filled
- This is a permanent position with an opportunity to grow within the company (so we would like to hire someone that is awesome and is excited about being a part of our team).
