Customer Success Manager ( REMOTE)

ABOUT US

Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris' proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com.

SUMMARY:

We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. The role is expected to proactively establish and cultivate relationships acting as a strategic advisor to assigned clients. The ideal candidate should come from a Healthcare Consulting background and possess the expertise to effectively communicate and strategize around pharmacy benefits. This role is pivotal in driving company growth through the development and maintenance of key client relationships, client retention, and ensuring overall client satisfaction. This role is part of the Client Solutions team,

RESPONSIBILITIES:

• Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services.
• Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Truveris-client communication needs.
• Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client's trusted advisor that lends to retention and growth of client. This includes translating client to Truveris and vice versa.
• Presentation skills: ability to present to various client audiences and internally with appropriate acumen, poise and professionalism
• Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Truveris.
• Client Communications: Coordinate all client communications, ensuring a seamless and professional experience.
• PBM Relationships: Manage ongoing relationships with Pharmacy Benefit Managers (PBMs) to facilitate client deliverables and meet their needs effectively.
• Operational functions: Identify opportunities to reduce complexity through simplification, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
• Client On-boarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Truveris to client.
• Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
• Industry Understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client's organization.
• Upselling: Recognize and present opportunities to upsell Truveris solutions to existing clients.

QUALIFICATIONS:

• Education: Bachelor's Degree.
• Experience: 4-5 years of experience in Customer Success Management or equivalent client-facing roles, preferably within the Healthcare Consulting industry.
• PBM Knowledge a plus: Demonstrated knowledge of the Pharmacy Benefit Manager (PBM) industry.
• Software Proficiency: Strong proficiency in Microsoft Office, Teams, and Microsoft Excel. Proficiency with Salesforce or another CRM software.
• Presentation Skills: Ability to confidently present to large groups, including C-suite presentations.
• Communication: Professional and effective verbal and written communication skills.
• Client Management: Strong client management skills, including the ability to build and maintain relationships.
• Teamwork: Collaborative mindset with the ability to work effectively within a team.
• Project Management: Basic project management skills, including the development and maintenance of project plans or client-specific action logs.
• Meeting Preparation: Ability to strategize and prepare client meeting agendas and desired outcomes from beginning to end.
• Ability to work in a matrixed, fast-paced, small company environment where change is expected and ability to live with change and in the grey is essential to success.
• This remote Customer Success Manager role offers a unique opportunity to make a significant impact in the pharmacy benefits industry. The successful candidate will play a pivotal role in client success, satisfaction, and company growth by leveraging their expertise and excellent client management skills.

Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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