Manager of Delivery and Client Relations

We're working on behalf of our client to hire a Dynamic Leader to oversee the branch operations for the Norfolk market. As Manager of Delivery and Client Relations, you'll manage the people, operations, and strategic customer relationships in your market. Our client is a leader in the Marine and Skilled Trades staffing industry with a strong national footprint. The Norfolk market has a strong customer base, so the ideal candidate is someone who thrives managing high profile customers, executing strong recruiting and delivery strategies, and is passionate about leading and developing people.

Highlights about the company and the role itself…

• Last year, the company rebranded to establish a unified approach to serving customers and field employees. They are leaders in the Marine, Skilled Trades, Infrastructure & Defense, and Light Industrial staffing industry!
• Since inception, they've worked hard to put more than 80,000 veterans to work in skilled positions across the US!
• The company has experienced exponential growth organically as well as through acquisitions. They have built a strong foundation over the last nearly 25 years!
• This is an opportunity to manage several high profile strategic account relationships and position your market for substantial growth.
• You'll be rewarded for strong performance through a competitive base salary and monthly bonus plan, and tons of career growth opportunities!
• Our client offers great benefits and perks like comprehensive health benefits, 3 weeks of PTO year 1, and 8 paid holidays just to name a few!

Position summary...

You will lead a team of recruiters, safety and operations support staff through effective management, coaching, and a commitment to achieving performance expectations. The Manager of Delivery & Client Relations, is responsible for overseeing the recruitment process, from sourcing and interviewing to hiring and training, ensuring the team is well-equipped to meet the evolving needs of the Marine Division. In this role, you will also collaborate with the sales team to support strategic account initiatives in order to grow your business and expand customer relationships.

Key areas of focus:

• Leadership & Team Management
• Recruitment Strategies
• Client Relationship Management
• Candidate Assessment
• Compliance & Documentation

What you need to bring to the table:

• Minimum 3-5 years of experience in recruitment, with a focus on Marine industry positions or other relevant skilled trade positions. Experience managing a recruiting team is highly desirable!
• Strong leadership competencies with a track record of success managing and leading high-performing teams
• In-depth knowledge of the Marine industry, including key roles, qualifications, certifications, and industry trends in order to train and develop a team of recruiters to successfully support the market's customer base
• Exceptional verbal and written communication skills
• Proficiency with CRM and ATS software platforms, in addition to online recruiting tools and resources, including social media platforms.
• Ability to work on-site in an office setting daily with the team
• Minimum high school diploma or equivalent

Please contact us today with your expressed interest along with an updated resume for immediate consideration. We're looking forward to speaking with candidates who meet the above forementioned qualifications!

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Norfolk, VA 23510: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $90,000