What are the responsibilities and job description for the Customer Service Representative position at Try3Crew?
Description:
Welcome to Try3Crew!
We’re a dynamic team of storytellers, artists, and memory-makers who live for the thrill of capturing life’s most extraordinary moments. Whether it’s the sparkle of a wedding day, the energy of a corporate event, or the pure magic of a well-timed candid shot, we’re here to make sure your moments shine.
Job Overview:
We’re looking for a Customer Service Representative who brings positive energy, professionalism, and a solutions-first mindset to every client interaction. You’ll be the first point of contact for customers, brand partners, and clients — answering questions, resolving issues, and making sure every experience with Try3Crew is smooth, friendly, and on-brand.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and social media
- Resolve client concerns or escalate issues to the appropriate team
- Maintain detailed and accurate records of interactions
- Collaborate with production, marketing, and logistics teams to provide updates and timelines
- Support project coordination by relaying important information between clients and internal teams
- Ensure every customer feels valued and informed — from first touch to final delivery
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to stay organized in a fast-paced setting
- Comfortable using CRM systems, email, and digital communication tools
- Team player with a proactive and positive attitude
Benefits:
- Competitive hourly wage
- Supportive and collaborative work environment
- Opportunities for growth and advancement
- Health benefits and paid time off for eligible employees
- On-site training provided
If you’re a people person with a passion for creativity and customer care — Try3Crew wants to hear from you.
