Demo

Guest Service Representative

Tryon Riverfront Inn New Bern, Tapestry Collection...
Bern, NC Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/23/2025

Essential Functions and Responsibilities of the job include but are not limited to:

Guest Check-in and out:
Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:
Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations

Front Office Functions:
Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Weekends as needed

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $12 - $14

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Service Representative?

Sign up to receive alerts about other jobs on the Guest Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$47,129 - $61,962
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Guest Service Representative jobs in the Bern, NC area that may be a better fit.

Guest Service Representative

Wing Zone, Jacksonville, NC

Guest Service Representative

Fairfield Inn & Suites, Jacksonville, NC

AI Assistant is available now!

Feel free to start your new journey!