What are the responsibilities and job description for the Customer Service Account Rep position at TS Food Packaging?
Job Summary:
TS Foods provides food packaging and manufacturing solutions for our customers. We are seeking a Customer Service Representative with experience in production to join our team to serve as the main point of contact for designated customers.
Responsibilities:
- Answer incoming customer inquiries regarding production, scheduling, shipment and inventory. Handle invoicing for assigned accounts.
- Prepare documents for production including label creation, spec sheets, and special instructions, maintain data in key software platforms, create reports
- Participate in new product meetings to ensure customer specs are met
- Confirm customer inventory counts, invoicing and recordkeeping, troubleshoot receiving and shipping issues.
Requirements:
- Proficiency in Word and Excel is required
- Excellent communication skills to effectively interact with customers
- Previous experience in customer service for production environment is required
- Strong phone etiquette and active listening skills
- Diploma or GED is required, Bachelor's degree a plus, Valid driver's license required to commute to other local offsite locations.
Joining our team as a Customer Service Representative offers the opportunity for career growth and a supportive work environment. If you are passionate about delivering exceptional customer service and have the required skills, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $50,000 - $60,000
