Executive Housekeeper - South KC Hotels

Job summary

The Executive Housekeeper is a critical part of our hotel’s management team, responsible for ensuring complete guest satisfaction, particularly relating to the overall cleanliness of the property. The Executive Housekeeper is responsible for selecting and training a motivated, helpful, friendly and efficient housekeeping staff and plays a key role in developing and maintaining the company culture of service excellence. Major responsibilities include exceeding guest expectations for hotel cleanliness; hiring, training, leading and supervising the housekeeping staff; responding to guest requests and needs; maintaining inventory and cost controls; and assisting preventative maintenance initiatives.

TS2 Hospitality is actively developing multiple properties and welcomes the opportunity to meet you, learn about your career goals in hospitality and discuss future positions for these properties. To get the conversation started, apply using the link provided and we will be in touch!

Compensation & Benefits

• Competitive base salary based on position and experience with monthly phone allowance.
• Annual performance reviews.
• Quarterly bonus plan with revenue sharing and team performance incentives.
• Health, vision and dental insurance (full-time associates and managers).
• Paid vacation (full-time associates and managers).
• 24/7 telemedicine for employee and up to 7 family members (no cost to employees).
• 401(k) with 3% employer contribution (no employee match required).
• Up to $500 per year in tuition assistance.
• Hotel discounts for employee, family and friends through brand discount programs.
• Opportunities for promotions into senior leadership roles.

Job responsibilities

• Promote and model company culture centered around company mission and values.
• Recruit, hire and train a team of housekeeping associates who are properly trained in all aspects of housekeeping responsibilities including cleaning, preventative maintenance, safety and security procedures and basic guest service skills.
• Manage professional development of housekeeping staff, reward excellence, promptly address employee issues and administer personnel policies fairly and consistently.
• Plan work schedules and cleaning assignments to ensure rooms and public spaces are cleaned in a timely and efficient manner with minimal disruption to guests.
• Track inventory levels and handle all housekeeping ordering needs to maintain inventory levels while ensuring costs remain within budget.
• Manage room cleanliness and deep clean routines to exceed guest cleanliness score targets.
• Manage staff efficiency to ensure labor costs remain within budget.
• Handle other responsibilities as needed/directed by hotel management.

Qualifications

• Flexible schedule (weekend and holiday availability are required).
• Passionate about delivering excellent guest service and working directly with guests to resolve issues or complaints.
• Able to personally perform all duties expected of housekeeping associates including laundry.
• Experience with both hotel housekeeping and direct supervision of employees.
• Strong leadership skills including training, coaching, developing checklists and how-to guides, and ensuring hotel processes and procedures are followed properly.
• Strong organization skills and attention to detail.
• Bilingual in Spanish and English a plus but not required.
• Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.

• Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds. 
• Able to successfully pass a drug test and background check. 

About TS2 Hospitality

TS2 Hospitality (www.ts2hospitality.com) is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development.  We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. 

Our vision:  We deliver remarkable hospitality by encouraging excellence in each other.

Our values:  We are family | We are selfless servants | We own it | We will straight talk | We have fun!

Questions? Contact our recruiter Stacey Cowan at scowan@omnihrm.com. 

Salary : $44,000 - $50,000