Authorization Specialist - Imaging Scheduling

Description

Get to know us:

TSAOG Orthopaedics and Spine is a large multi-specialty physician group. We have been here since 1947 and were not going anywhere. We take a big part in Community outreach with our Light Charity program. If you are looking for a team that enjoys Laughing, is Family orientated, and has the work hard play hard mentality, then this company is for you. We value Respect, Communication, Accountability, Dependability and Compassion. A place where you can rely on great Teamwork and Integrity. We are a place that is true to its values. If this is what you are looking for then look no further.

Summary of position:

We are looking for a sharp, ambitious, and enthusiastic Authorization Specialist to join our team. The successful candidate is someone that is passionate about working in a care team model with a personal responsibility of providing care for our orthopaedics patients and clinical support to the team. The right candidate will be able to provide an exceptional patient care experience that promotes healing and recovery, and having an attention to detail mindset while being caring and compassionate.

If you're a people person looking to join an amazing company in the world of Orthopaedics, this is the place for you!

What You’ll Do:

• Screen patient calls efficiently ensuring accurate registration and appointment scheduling into database.
• Accurately enter patient demographic information to include patient name, address, contact information, and insurance information.
• Verify pertinent information from doctor’s order to schedule appropriate appointments.
• Respond to patient’s questions and needs by editing, canceling, and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, and voicemail for pending messages and follow up on action items in timely manner.
• Document call summary in Athena/EMR system.
• Resolves pre-certification, and case-related concerns prior to a patient's appointment.
• Verify eligibility of insurance plan prior to scheduling appointment.
• Respond to phone calls from internal doctor teams, check in/check out staff, or primary care physician offices and respond accordingly.
• May explain benefits information to patients who arrive to visit and may not understand their portion of the bill (co-pay, deductibles, etc.).
• Participate in monthly and quarterly meetings within respective department and team to discuss policies, protocols, and best-practices.

What You’ll Need:

• Must have a High School Diploma or equivalent.
• Knowledge of medical terminology and health insurance concepts (i.e., HMO, PPO, etc.). Experience in a healthcare environment a plus.
• Proficient computer skills.  Exceptional customer service skills.  Proficient and accurate data entry skills. Proficient with Microsoft programs (Excel, Word, etc.)
• Ability to multi-task, prioritize work and make sound judgements. Ability to remain patient during long periods of telephonic hold times..
• Prolonged sitting.  Repetitive motion (data entry), and phone contact.
• Other duties as assigned as necessary and may vary at times, as needed, by your immediate supervisor or as directed by the company.

          #BackOffice4

Qualifications

Salary : $16