Assistant Customer Service Manager

Assistant Account Manager

Job Summary :

The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other clerical support.

Duties / Responsibilities :

• Enter orders with complete job specifications into the core business system.
• Process and prepare shipping and mailing instructions.
• Process and route all proofs and materials supplied by customers.
• Assist with processing change orders.
• Gather information for Account Manager or Senior Account Manager.
• Assist in creating and maintaining customer standing instructions and profiles.
• Assist with entering specifications for Estimating.
• Assist with incoming phone calls and e-mails.
• An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager.
• Assist in processing customer complaints.
• Maintain an accurate and timely filing system of sample books / issues and master job files.
• Take initiative to assist other teams when needed or low on work.
• Provide desk coverage for the Account Manager and manage their duties when they are out of office.
• Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers.

Basic Qualifications :

Desired Skills and Abilities :

Physical Requirements

Travel Requirements

CJK Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396.