Remote Customer Service - Student Loans

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location:

This is a remote/work from home position. (Atlanta, GA; Houston, TX; Mason, OH)

Compensation

$17.75-23.11/hour

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
  
  

Responsibilities

• Provide quality customer service and accurate information to callers.Â

• Answer incoming calls and respond to customer questions and requests.Â

• Make outbound calls to follow up with customers to clarify information or provide account updates.Â

• Address and resolve basic account questions by researching account details and making account edits per customer request.

• Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.Â

• Revise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer's request and company policies and procedures.Â

• Document in the system the details of the contact with or action performed for a customer. This can be phone contact, email, chat or a written request.Â

• Send proper documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requests.Â

Qualifications

Minimum Qualifications: High school diploma or equivalent. Prior call center or customer service experience preferred. Equivalent combination of training and experience.Â

• Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication.Â

• Use the phone for the length of shift.Â

• Remain sedentary for extended periods of time.Â

• Must be able to use and maintain keyboarding skills.Â

• Must be able to use a personal computer.Â

• Must be able to use basic math skills.Â

• Must be able to use basic office equipment (fax machine, copier, telephone, printer, etc.)Â

• Must be able to work overtime as required.Â

• Ability to communicate clearly and effectively.Â

• Ability to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment posting.Â

• Ability to work effectively in a team environment.Â

• Ability to multi task.Â

• Ability to learn and understand Agency policies, procedures, and operations.Â

• Ability to use information systems and software.Â

• Ability to learn and understand the student lending industry.Â

• Ability to learn and understand internal and external borrower information systems.Â

• Ability to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to provide effective customer service.Â

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
  
  

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

Pay Range

USD $17.75 - USD $23.11 /Hr.