What are the responsibilities and job description for the Patient Coordinator position at Tsmh West Management Llc?
We are Tri-State Men's Health, a fast paced, high volume concierge medical practice with many locations in Ohio and Kentucky. In addition, we currently have over 26 practices across the nation and are expanding further.
We are seeking a highly motivated Patient Coordinator to join our team. This role blends direct patient engagement with sales expertise, delivering personalized treatment solutions during patient consultations. The Patient Coordinator is instrumental in driving revenue while fostering a Five Star Patient Experience.
Who We Are Looking For:
- A self-motivated individual with a proven track record of exceeding sales expectations.
- A problem-solver with a can-do attitude and strong communication skills.
- Someone driven to succeed and capable of closing sales on the first interaction.
- A team player who values collaboration and provides exceptional service to patients.
Primary Duties and Responsibilities:
- Present and gain patient agreement on medically recommended treatment plans during initial consultations.
- Maintain consistent follow-up with existing patients to enhance the customer experience and foster retention.
- Collaborate with the Patient Experience Manager to meet individual and clinic financial targets.
- Record patient interactions and financial outcomes accurately in Salesforce.
- Act as a liaison between patients and clinic providers to ensure seamless communication.
- Uphold company protocols and confidentiality standards.
- Contribute to a positive team environment and continuous improvement initiatives.
What We Offer:
- Competitive pay with a base plus bonus compensation structure.
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Excellent benefits starting on day one:
- 401(k) with matching.
- Health, dental, and vision insurance.
- Life insurance.
- Paid time off.
Join our team and help change lives for the better every day in a dynamic, results-driven environment! This is an in-person role with opportunities for growth and advancement.
- Associate or Bachelors degree preferred.
- Minimum of 5 years of direct sales experience with a history of exceeding targets.
- Experience in healthcare or customer service industries preferred.
- Proficiency with Salesforce or other CRM systems preferred.
- Exceptional interpersonal and communication skills with the ability to build trust and rapport.
- Results-driven, highly organized, and detail-oriented.
- Self-motivated with a proactive approach to achieving goals.
