What are the responsibilities and job description for the Field Engineer position at TSP?
Chicago , Illinois - 2025-03-24
We seek a Field Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
FIELD ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
This position requires employees to be up to date on the following vaccinations and tests prior to starting work:
Additional Information About This Role
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
We seek a Field Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
FIELD ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
- Install, configure and support hardware and software remotely or onsite
- Communicate with specialists, consultants, project support managers, and appropriate personnel about project status, milestones and problems and assist whenever needed to ensure compliance and follow through
- Assist specialists, consultants and project support managers with technical support during pre-implementation and installation
- Troubleshoots hardware, software, and communicates problems with appropriate stakeholders
- Manages individual schedules to complete all assigned requests
- Performs required tasks to ensure timely go live and customer satisfaction
- Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials
- Assist with obtaining customer acceptance
- Associate’s degree or professional certification in either healthcare or information systems/information technology and minimum six months I/T related experience
- In lieu of associate’s degree, four year armed services I/T, or technical related experience or high school diploma/GED and one year demonstrated I/T industry related work experience
- Knowledge of general mechanical and electrical devices
- Experience with basic tools
- Office Software: Excel, Outlook, Visio, Word
- Work experience with Windows Operating Systems such as Windows XP, Windows 7, Windows 10, Windows Server 2003/2008/2012/2016
- Demonstrated strong customer service and excellent verbal and written communication skills
- Must have the ability to work in the field from a home office or remote location
- Fluency in managing business travel, expenses and customer engagements independently
- Must be able to multi-task multiple requests/projects at any given time
- Understanding of Network Standards/Protocols
- Possess the ability to work independently with little direction; must be a motivated self-starter
- AS/BS degree in a technical discipline (information technology, computer science, electronics technology or engineering)
- Hardware knowledge
This position requires employees to be up to date on the following vaccinations and tests prior to starting work:
- Tetanus, Diphtheria and Pertussis (whooping cough)
- Measles, Mumps, and Rubella (MMR)
- Varicella (chicken pox)
- TB Test
- Covid-19
Additional Information About This Role
- Remote/field based position
- 100% travel required (Monday through Friday)
- Valid driver’s license, reliable transportation, and proof of auto insurance required
- Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks
- Must be willing and able to lift a minimum of 50 pounds with the support of lifting devices
- Standing/sitting for prolonged periods of time may be required
- Position may require a fair degree of physical activity and motion to include pushing, pulling, kneeling, stooping and bending frequently
- Pay grade: 19
- View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
