Field Engineer

Charlotte , North Carolina - 2025-03-24

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people, and our commitment to those employees is written into our company values.

THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A FIELD ENGINEER:

• Install, configure and support hardware and software remotely or onsite
• Communicate with specialists, consultants, project support managers, and appropriate personnel about project status, milestones and problems and assist whenever needed to ensure compliance and follow through
• Assist specialists, consultants and project support managers with technical support during pre-implementation and installation
• Troubleshoots hardware, software, and communicates problems with appropriate stakeholders
• Manages individual schedules to complete all assigned requests
• Performs required tasks to ensure timely go live and customer satisfaction
• Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials
• Assist with obtaining customer acceptance
  
  

YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:

• Associate’s degree or professional certification in either healthcare or information systems/information technology and minimum six months I/T related experience

• In lieu of associate’s degree, four year armed services I/T, or technical related experience or high school diploma/GED and one year demonstrated I/T industry related work experience
• Knowledge of general mechanical and electrical devices
• Experience with basic tools
• Office Software: Excel, Outlook, Visio, Word
• Work experience with Windows Operating Systems such as Windows XP, Windows 7, Windows 10, Windows Server 2003/2008/2012/2016
• Demonstrated strong customer service and excellent verbal and written communication skills
• Must have the ability to work in the field from a home office or remote location
• Fluency in managing business travel, expenses and customer engagements independently
• Valid driver’s license, reliable transportation, and proof of auto insurance required
• Must be able to multi-task multiple requests/projects at any given time
• Understanding of Network Standards/Protocols
• Possess the ability to work independently with little direction; must be a motivated self-starter
  
  

Preferred Qualifications

• AS/BS degree in a technical discipline (information technology, computer science, electronics technology or engineering)
• Hardware knowledge
  
  

Health And Safety Requirements

This position requires employees to be up to date on the following vaccinations and tests prior to starting work:

• Tetanus, Diphtheria and Pertussis (whooping cough)
• Influenza (Flu)
• Measles, Mumps, and Rubella (MMR)
• Varicella (chicken pox)
• TB Test
• Covid-19
  
  

Proof of vaccination may be required as a condition of employment.

Additional Information About This Role

• Remote/field based position
• 100% travel required
• Valid driver’s license, reliable transportation, and proof of auto insurance required
• Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks
• Must be willing and able to lift a minimum of 50 pounds with the support of lifting devices
• Standing/sitting for prolonged periods of time may be required
• Position may require a fair degree of physical activity and motion to include pushing, pulling, kneeling, stooping and bending frequently
• Pay grade: 19
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States
  
  

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.