What are the responsibilities and job description for the Technical Specialist – Remote position at TSP?
Atlanta, Georgia - 2025-03-27
We seek a Technical Specialist to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
Role Summary
As a Technical Specialist, you will play an integral part in ensuring proper product configuration. Technical Specialists configure and manipulate data, manual and bulk importing, and following defined build and change processes. Technical Specialists may work with a variety of products, including Advanced Scheduling, Credentialing, and others. By creating efficient workflows for themselves, a Technical Specialist will be able to leverage their understanding of the software into building high-quality solutions. In this role on the PS team, you'll have the opportunity to make a significant impact on each customer’s success journey!
Location: This is a remote position; however, candidates must reside in the Atlanta, GA area and be available for onsite training, meetings, and other in-person requirements as needed.
TECHNICAL SPECIALISTS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
We seek a Technical Specialist to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
Role Summary
As a Technical Specialist, you will play an integral part in ensuring proper product configuration. Technical Specialists configure and manipulate data, manual and bulk importing, and following defined build and change processes. Technical Specialists may work with a variety of products, including Advanced Scheduling, Credentialing, and others. By creating efficient workflows for themselves, a Technical Specialist will be able to leverage their understanding of the software into building high-quality solutions. In this role on the PS team, you'll have the opportunity to make a significant impact on each customer’s success journey!
Location: This is a remote position; however, candidates must reside in the Atlanta, GA area and be available for onsite training, meetings, and other in-person requirements as needed.
TECHNICAL SPECIALISTS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
- Support product configuration through data manipulation in Microsoft Excel and Google Sheets, bulk importing via in application CSV upload tools and manual builds as needed
- Take ownership of the tactical day-to-day management and execution of workload, ensuring that tasks are completed efficiently and effectively
- Adhere to company build processes to ensure that high-quality work is consistently delivered
- Facilitate effective communication by verifying and sharing accurate information among team members
- Identify and escalate potential risks and at-risk projects to the appropriate supervisor or individual, in order to mitigate or resolve issues in a timely manner
- Maintain a professional and positive attitude in all company interactions, both internal and external
- Complete other duties as directed by a member of management/leadership
- Adhere to all company policies, company workflows, and case-entry requirements
- High school diploma or GED required
- Associates / Bachelor’s degree preferred or relevant experience
- 0-2 years of experience in technical support or other related fields
- Strong verbal, written, and interpersonal communication skills
- Highly collaborative across the customer success organization
- Proficient in Microsoft Excel and/or Google Sheets for manipulating data
- Self-starter who can independently drive deadlines and tasks forward with minimal guidance
- Effective communicator who proactively identifies and communicates potential risks and concerns
- Demonstrates high level of attention to detail
- Can work on multiple projects simultaneously
- Learns, understands, and follows company standards and processes
- Demonstrates strong communication skills
- Effectively utilizes internal resources to follow established processes efficiently
- Experience utilizing Salesforce or similar CRM software
- Experience/exposure to the healthcare market and IT ecosystem — preferred
- Credentialing experience — preferred
- Pay grade: 18
- View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
