What are the responsibilities and job description for the ITSM Project Manager position at TSR Consulting Services, Inc.?
Our client, a leading financial services client, is hiring an ITSM Project Manager.
Job ID# 81814
Work Location : Alpharetta, GA (hybrid- 3 days a week onsite)
Position Description
We are looking for a motivated and experienced program manager with deep knowledge in the IT Service Management (ITSM) space. The ideal candidate will have a background within the financial services or similarly regulated industry, as well as a solid ServiceNow understanding and background. Activities will range from integration strategy, migration planning, testing and execution. The role will work closely with many different areas of the organization including senior management, technical engineering, risk management and operational support functions. This role requires the PM establishing themselves with key stakeholders as a reliable "source of truth" which will necessitate having an understanding of the subject matter from both a broad and detailed point of view. The candidate will be counted on to drive the effort to consolidate the Firms technology divisions onto a common, existing ITSM instance in ServiceNow. Specifically, the right candidate will help guide process experts to the right implementation approaches which aligns with industry standards and commonly accepted best practices such as ITIL. The candidate must be familiar with all the functions of ITSM, to support the full spectrum integration (Incident, Problem, Request, Change, Release, Configuration [CMDB], IT Asset, Knowledge, and Reporting) and enable alignment with policy and tooling modernization efforts. The candidate will produce project documentation and plans to firm standards, arrange and facilitate project governance, ensure deliverables are met, risks and issues controlled, status communicated and evolving requirements are accounted for through change processes.
Program / Project Management
- Work with business partners, functional / support group partners and stakeholders to create initial project / resource plans and governance for identified initiatives
- Work with business partners, functional / support group partners and stakeholders on creation of key milestones and timelines
- Work with stakeholders to prioritize work and drive milestones to timely execution
- Track and report status on multiple cross-divisional projects / programs across divisions, functions and workstreams
- Raise issues, risks and concerns timely and appropriately to stakeholders
- Document and track change control milestones and tasks for multiple projects and programs
- Manage budget process by coordinating with business partners and functional / support group partners
- Host governance forums including Sr. Executive governance forums, drive discussions and decisions, and assist in action item tracking, project plans, milestones and meeting documentation
- Develop an effective network of relationships across divisions
- Influence and collaborate effectively with project resources not in the same reporting line to achieve common goals
- Operate as a leader in cross functional forums and drive consensus on project, business, and functional issues
Skills Required
Skills Desired
