Sr Application Support Analyst

Our client, a leading financial services company is hiring a Sr Application Support Analyst on a long-term contract basis.
Job ID 82282

Work Location:
Tampa, FL
Summary:
This business-critical requisition requires daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support teams across multiple vendors to provide seamless customer experience. This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.
Responsibilities:

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
• Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
• Coordinate with other stakeholders located across shores
• Ownership and responsibility for end-to-end production batches.
• Ensure process compliance and manage expectations of the leadership
• Actively trace and track issues and document the issue resolutions.
• Create monthly issue reports.
• Ensure best practices are followed

Required Skills:

• 5-7 years' experience in handling production support activities.
• Unix shell scripting experience and understanding of Ab Initio environment (Co-Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
• Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.
• Should have good expertise in database level analysis to trace issues to closure.
• Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
• Experienced with handling production support activities.
• Familiar with Ab Initio architecture for issue identification and issue resolution
• Should be aware of the scheduling tool.
• Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.
• Relational Database SQL (Oracle) experience (5 year). Should be capable of writing complex and efficient SQL DML statements
• Experience on shell scripting would be added advantage
• It is desired but not mandatory to have experience with ETL Development tools
• Strong design & execution bend of mind
• Thorough understanding of DWH methodologies
• Design pattern implementation, Algorithms and Data Structure.
• Ab-Initio development, components usage, EME, migration process with branching
• Unix shell scripting
• Software engineering best practices
• Passion for technology and self-starter
• Orientation towards Disciplined development processes
• Strong writing, communication, time-management, decision-making, and basic task organization skills
• Ability to prioritize and manage schedules under tight, SLAs.

Education:
First class degree with excellent academic qualifications. B.E./ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

Pay: $32-$42 per hour.

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