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TSR Consulting Services, Inc. | Client Specialist

TSR Consulting Services, Inc.
Louisville, KY Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/10/2025

JOB ID : 80382

Excellent opportunity with a Fortune 100 Company! This is a 6 month contract to Permanent position.

What you'll do :

  • Consult with clients to deliver a comprehensive solution
  • Guide and drive the client towards the best solution for their business needs
  • Analyze existing systems, interface requirements, business processes
  • Partner with clients to understand their business and related needs
  • Incorporate new processes, tools and approaches when recommending an solution
  • Utilize broad knowledge to recommend solutions to the client when appropriate
  • Understand client business issues and concerns and recommend and implement appropriate solution
  • Interact / collaborate with associates in sales and customer service
  • Maintain and expand knowledge and proficiency on implementation job function, products / services and implementation best practices

Completes complex projects including :

  • Calculation updates, special reports, tax amendments, company setup, troubleshooting
  • PTO, OT, Double Time, etc. researches historical data for adjustments needed
  • Researches Benefit Accruals recalculates and imports corrections.
  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.

    • What you need to do the job :

  • 2 - 3 years of experience working in a client service / customer service environment OR
  • Excellent time management and communication skills
  • Proficient using Microsoft Office

    • PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following :

  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office

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