What are the responsibilities and job description for the Customer Service Rep position at TSR Consulting?
About TSR :
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
- We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Customer Service Rep
Job Description
Our client, a leading online medical website company, is hiring a Customer Service Rep on a contract basis
Job ID # : 81652
Work Location : Indianapolis, IN
Summary :
Client Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Client CSRs do all of this in a timely, professional and of service manner.
General responsibilities include :
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the client site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the client Health Survey over the phone
8. Perform other, varied job-related duties as assigned
Required Skills
Required Education
Required Years of Experience
Desired Skills
Pay Range : $15-16
Salary : $15 - $16
