What are the responsibilities and job description for the Customer Service Representative position at TSR Consulting?
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TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading insurance company is hiring a Customer Service Representative for a contracting role. Please ONLY local candidates to Columbia South Carolina. Expected to be able work various shifts within 7 : 30 a.m. 6 : 00 p.m. CDT timeframe.
MUST have 2-3 years of claims processing experience.
Work Location : Columbia South Carolina
Pay : $22-23 / hour W2
Responsibilities :
- Responsible for addressing customer service concerns, inquiries and activities
- Ability to sell the value and retain policyholders
- Service customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and / or solving service and claims issues
- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry, Policyholder / Policy administration, billing / payments, or Agent servicing on a as needed basis
- Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience
- Collects, documents and enters data from and into multiple applications
- Provides instructions and set expectations for policyholders
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs
Salary : $22 - $23
