About TSR :
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
- We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Fraud Support Analyst
Job Description
Location : South Jordan, UtahType : ContractJob #81568Our client, a leading financial services company, is hiring a Fraud Support Analyst on a contract basis.
Job ID# 81568
Work Location : South Jordan, UT (hybrid- 3 days a week onsite)
The Successful Candidate Will Be Responsible For :
Real-time review and investigation of customer account activity to detect and prevent fraud and / or abuseReview monetary payments that include Wire, ACH, Check, Zelle, ATM / POS and other payment alerts prior to releaseSupport new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirementsEnsuring timeliness with required EWS / Zelle reporting standards and requirementsPartner with multiple stakeholders as appropriate to remediate confirmed fraud eventsMaintain understanding of operational business processes, policies and systemsWork directly with customers to review legitimacy of activity and remediate any identified unauthorized activityMaintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposureIdentify and communicate new fraud scenarios and / or process gaps to managementLearn other operational support functions for backup and cross-training purposes when neededAdhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectationsQualifications
Bachelor's Degree or equivalent work experience in an area relevant to this positionSkills Desired
Experience working in AML, KYC or Fraud environment desirableAnalytical, critical thinking, and decision-making skills1 years of experience in financial services industry or working knowledge of the industry1 years of professional business working experienceExcellent communication and writing skillsProven organizational skills and attention to detailAbility to work in a team environmentTask oriented and inquisitive in natureSelf-motivated and able to efficiently produce results when working independentlyAbility to work in a high-pressure environment, rendering overtime as needed to address business needsCustomer service experience is a plus
