What are the responsibilities and job description for the IT Support Specialist position at TSRC INC?
Job description Primary Responsibilities
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Configure and install workstations for new users.
Required Qualifications:
Strong computer skills and the ability to troubleshoot and diagnose problems.
Familiarity with various server and PC operating systems and platforms.
Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
Knowledge and maintenance of printers and ability to manage print servers.
Experience with Active Directory, DHCP, DNS, server roles and services.
Related associate's degree or prior experience in IT help desk role
Strong communication skills and the ability to work with both technical and non-technical audiences.
Ability to work independently and in a team as needed.
Strong quantitative, analytical, organizational and problem-solving skills. A resourceful researcher, with the skill and persistence to resolve issues.
Ability to be flexible with shifting priorities as the needs of the business dictate.
Desired Qualifications (not required)
Virtualization - Hyper-V or VMWare Windows scripting experience ( Powershell, VBScript)
Programming experience (any language)
Windows Deployment Toolkit, or other related tools
Microsoft NAV
ECI's e-Automate
Job Type:
Fulltime
Benefits:
401(k) 401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday -Friday
Experience:
IT Help Desk: 1 year (Required
Work Location: In person
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Configure and install workstations for new users.
Required Qualifications:
Strong computer skills and the ability to troubleshoot and diagnose problems.
Familiarity with various server and PC operating systems and platforms.
Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
Knowledge and maintenance of printers and ability to manage print servers.
Experience with Active Directory, DHCP, DNS, server roles and services.
Related associate's degree or prior experience in IT help desk role
Strong communication skills and the ability to work with both technical and non-technical audiences.
Ability to work independently and in a team as needed.
Strong quantitative, analytical, organizational and problem-solving skills. A resourceful researcher, with the skill and persistence to resolve issues.
Ability to be flexible with shifting priorities as the needs of the business dictate.
Desired Qualifications (not required)
Virtualization - Hyper-V or VMWare Windows scripting experience ( Powershell, VBScript)
Programming experience (any language)
Windows Deployment Toolkit, or other related tools
Microsoft NAV
ECI's e-Automate
Job Type:
Fulltime
Benefits:
401(k) 401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday -Friday
Experience:
IT Help Desk: 1 year (Required
Work Location: In person
