What are the responsibilities and job description for the CNC Field Service Technician position at Tsugami America?
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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
Summary of Responsibility :
As a Field Service Technician you will be handling the repair and maintenance of Tsugami machine tool equipment, controls and other related components purchased by our customers. This position works on site at our various customer facilities to provide the highest level of quality and customer service satisfaction.
What You Will Contribute :
- Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
- Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.
- Detect and resolve issues with electrical and mechanical components.
- Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
- Successfully communicate machine issues, status of install or status of machine repair to customer. Ensure accurate documentation is completed and submitted to office and customer (i.e. service report, install report).
- Make certain that customer commitments are performed as planned to ensure complete customer satisfaction.
- Develop and maintain partner relationships with our suppliers and vendors.
- Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
- Maintain an in-depth technical knowledge of product lines represented by the company.
- Stay up to date on vendor products, new technology and implements as appropriate.
Other Functions :
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications and Competencies :
What's in it for You :
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :
Tsugami America is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers and Multi-tasking machines in North America. The firm's headquarters is in Windsor, Connecticut.
In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division's only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S., Canada, and Mexico.
Mental and physical requirements :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Job Requisition ID : 1106B
Locations Worcester MA
