What are the responsibilities and job description for the IT Support Technician position at tte TECHNOLOGY?
About Us:
We are a growing managed services provider (MSP) dedicated to delivering exceptional IT support to a diverse range of clients. Our focus is on proactive management, troubleshooting, and support to keep our clients' technology running smoothly. We're looking for a motivated and tech-savvy individual to join our team as a Tier 1 IT Support Technician. This is an entry-level position that provides excellent opportunities for career growth and advancement.
Position Summary:
As a Tier 1 IT Support Technician, you will be the first point of contact for clients seeking technical assistance. You will assist with troubleshooting, resolving issues, and escalating complex problems as needed. This role is perfect for someone with a strong interest in technology who is eager to gain hands-on experience in IT support within an MSP environment.
Key Responsibilities:
- Provide support for client IT issues, including desktop, network, and software troubleshooting.
- Respond to service requests, incidents, and support tickets in a timely and professional manner.
- Diagnose and resolve Tier 1 issues related to hardware, software, and network connectivity.
- Document support activities and resolutions within the ticketing system.
- Escalate complex issues as needed.
- Communicate effectively with clients to understand their needs and ensure satisfaction with service.
- Follow standard operating procedures (SOPs) for ticket handling and escalation.
- Assist with setup and configuration of user accounts, devices, and software.
- Provide basic support for cloud services, including email and storage solutions.
- Contribute to the knowledge base by documenting common issues and solutions.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with common IT troubleshooting tools and methodologies.
- Excellent customer service and communication skills.
- Strong problem-solving skills and a willingness to learn.
- Ability to work independently and manage time effectively.
- A certification or similar (preferred but not required).
What We Offer:
- Competitive salary and benefits package.
- Opportunity for professional development and growth within the company.
- Exposure to a wide range of technologies and industries.
- Supportive, team-oriented environment.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Wilmington, NC 28405 (Required)
Work Location: In person
Salary : $18 - $24