What are the responsibilities and job description for the Customer Service Representative position at TTEC?
Bilingual Customer Service Representative – Spanish-English
Ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English, you'll be part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all.
What You'll Be Doing
You'll make a difference by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll create exceptional customer experiences.
During a Typical Day, You'll:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- Bilingual in English and Spanish
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply, and explain product or service knowledge
- Computer experience
What You Can Expect
- Support for your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $18 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From training through individualized webcam-enabled coaching and 1000s of free courses, we'll help you grow. And we know you bring a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
About TTEC
We make customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by humanity and technology. On behalf of leading brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology and building a diverse and inclusive workforce.
Primary Location
US-NV-Las Vegas
Job
Customer Care Representative
Salary : $18
