What are the responsibilities and job description for the Licensed Insurance Representative – Full-Time with Performance Bonus position at TTEC?
Job Description:
We are seeking a Licensed Property & Casualty Insurance Agent to join our team onsite in Concord, NC. As an agent, you will play a critical role in bringing humanity to business by delivering exceptional customer experiences.
The ideal candidate will have a passion for helping others and giving them peace of mind. You will be responsible for resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving issues with a smile.
Key Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Upsell products or services to existing customers as required
Requirements:
- Active Property and Casualty License
- 6 months or more of customer service experience
- High school diploma or equivalent
- Ability to recognize, apply, and explain product or service knowledge
- Integrity to follow guidelines on maintaining members' privacy
- Computer experience
What We Offer:
- Continuing education paid for by TTEC
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Competitive base pay of $21.50 per hour plus performance bonus opportunities
- A comprehensive benefits package including PTO, tuition reimbursement, health and wellness incentives
Salary : $22
