What are the responsibilities and job description for the Manager, Learning & Development position at TTEC?
Description - External
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.
You'll report to Director of Learning & Development. You’ll contribute to the success of the customer experience and the team’s overall success.
During a Typical Day, You’ll
Compensation: The Anticipated salary range for this position is $70,000/annual.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-McAllen
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.
You'll report to Director of Learning & Development. You’ll contribute to the success of the customer experience and the team’s overall success.
During a Typical Day, You’ll
- Achieve 100% of training completion goals.
- Manage day-to-day operations, processes, and reporting
- Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Develop, coach, support, and evaluate the team.
- Ensure team has tools, systems, and support needed to perform trainings.
- 1-2 years’ experience managing training and/or adult learning programs
- 4 years’ experience in training and/or adult learning
- Strong coaching shills
- Data analysis and reporting skills
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
- Call center experience
- An annual incentive program
- Health and wellness programs
- Paid time off (PTO)
- Tuition reimbursement and access to thousands of free online courses
Compensation: The Anticipated salary range for this position is $70,000/annual.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-McAllen
Salary : $70,000
