What are the responsibilities and job description for the Team Lead, Desktop Support & Logistics position at TTEC?
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Team Lead, Logistics and Fulfillment working onsite in Daytona Beach, FL, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Looking for an opportunity to create a positive employee experience through facilities management? You’ll proactively manage complete facility maintenance of building/sites. You’ll focus on the condition of the space in coordination with vendors. You’ll coordinate with the site facilities head as well as other team members to ensure standards and key performance indicators are being met.You’ll work with leadership for guidelines for space management and conduct overall space planning, including furniture moves, reconfiguration and ongoing process improvement.
You'll report to the Manager, Logistics & Fulfillment. You’ll affect the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.
During a Typical Day, You’ll
Compensation
The anticipated range is $54,000/annual salary. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-FL-Daytona
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Looking for an opportunity to create a positive employee experience through facilities management? You’ll proactively manage complete facility maintenance of building/sites. You’ll focus on the condition of the space in coordination with vendors. You’ll coordinate with the site facilities head as well as other team members to ensure standards and key performance indicators are being met.You’ll work with leadership for guidelines for space management and conduct overall space planning, including furniture moves, reconfiguration and ongoing process improvement.
You'll report to the Manager, Logistics & Fulfillment. You’ll affect the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.
During a Typical Day, You’ll
- Developing, mentoring, coaching, and performance of Technicians/Sr. Technicians to meet and continuously improve both TTEC and client technology metrics and requirements
- Recommend, coordinate, schedule, test, implement and document applications/systems upgrades in order to remain on current levels of software utilized in the supported sites
- Provides guidance, support and problem resolutions to Technicians/Sr. Technicians on more complex issues
- Work collaboratively with other departments to incorporate logistics with company procedures and operations
- Work with the Logistics Manager to strategically manage and organize the warehouse in compliance with company’s policies ad vision
- Communicates regularly with FedEx
- Able to list and/or maneuver up to 50 lbs.
- Able to bend, stoop, sit, stand and walk for extended periods of time
- Must be able to work in a warehouse environment
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
Compensation
The anticipated range is $54,000/annual salary. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-FL-Daytona
Salary : $54,000
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