What are the responsibilities and job description for the Vice President, Capture Management (Public Sector) position at TTEC?
TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Capture Management to join the mission of transforming customer experience and bringing humanity to public sector citizen experience.
What You’ll Be Doing
Working remotely, the Vice President, Capture Management will drive new business by acquiring customers and generating revenue within our Public Sector practice. Reporting to the Chief Sales Officer, this role involves creating demand, building a pipeline, and closing deals. The VP, Capture Management will lead new business pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
During a Typical Day, You’ll
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-Austin
What You’ll Be Doing
Working remotely, the Vice President, Capture Management will drive new business by acquiring customers and generating revenue within our Public Sector practice. Reporting to the Chief Sales Officer, this role involves creating demand, building a pipeline, and closing deals. The VP, Capture Management will lead new business pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
During a Typical Day, You’ll
- Consultative solution-selling, developing winning strategies and bids and proposals for public sector deals.
- Coordination across our digital sales organization for a ‘Best of TTEC’ solution that is differentiated in the marketplace.
- Expert at cultivating relationships with decision makers in Federal and or state and local agencies organizations to secure new business, new client accounts and maximize the value delivered by TTEC’s services
- Understand and translate government buyer requirements into a detailed, compelling offering by overseeing the development of the pricing, teaming/partnering, solution, implementation, and proposal strategies from opportunity qualification to award by working with a team of TTEC Government Solution Architect resources
- Lead coordinated efforts to develop and maintain a partner network from which TTEC can develop diversified government offers
- Lead the deal team and wholly accountable for the quality and timeliness of the offer and opportunity response
- Collaborates as a key member of the sales team to represent the solution offering to the client buyer and other internal TTEC groups, and align the offer with final terms and conditions by creating the supporting statement of work, including assisting with negotiations with the client
- 10 years’ experience selling BPO or technical solutions into Federal and or State agencies is required
- Demonstrated experience selling tech enabled services that enhance efficiency and productivity while deliver amazing customer experiences
- Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals
- Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions
- Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
- Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-Austin
Salary : $17,000 - $185,000
