What are the responsibilities and job description for the Customer Relationship Manager position at ttg Talent Solutions?
Customer Service Role
The Customer Service Representative role is an exciting opportunity to deliver exceptional customer experiences and contribute to a customer-first culture.
Responsibilities
- Serve as the primary point of contact, providing professional and personalized support.
- Engage with customers to understand their needs and offer tailored solutions.
- Assist with inquiries related to services, memberships, products, and account management.
- Proactively identify customer concerns and provide recommendations or escalations.
- Effectively troubleshoot and resolve customer issues in a timely and professional manner.
Requirements
- High school diploma or equivalent (Associate or Bachelor's degree preferred).
- 3-5 years of customer service experience, preferably in a call center or support environment.
- Strong verbal and written communication skills with a customer-centric approach.
- Ability to multitask and efficiently handle high-volume interactions.
- Proficiency in Microsoft Office Suite and CRM software.
