What are the responsibilities and job description for the Customer Service Representative (Membership experience) position at ttg Talent Solutions?
As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels—including phone, email, chat, and in-person interactions—while maintaining professionalism, empathy, and a solutions-oriented approach.
Key Responsibilities
- Serve as the primary point of contact, providing professional and personalized support across multiple communication channels.
- Engage with customers to understand their needs and offer tailored solutions that enhance their experience.
- Assist with inquiries related to services, memberships, products, and account management.
- Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations.
- Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner.
- Utilize CRM and other tools to accurately document customer interactions and track service resolutions.
- Stay up to date with company offerings and policies to ensure accurate information is provided.
- Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores.
- Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience.
- Participate in ongoing training and professional development to enhance skills and industry knowledge.
Requirements
- High school diploma or equivalent (Associate or Bachelor's degree preferred).
- 3 - 5 years of customer service experience, preferably in a call center or support environment.
- Strong verbal and written communication skills with a customer-centric approach.
- Ability to multitask and efficiently handle high-volume interactions.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently and collaboratively in a hybrid or remote environment.
Preferred Qualifications
- Experience in a customer-facing role within retail, e-commerce, or service industries.
- Bilingual (Spanish or another language) is a plus.
- Familiarity with ticketing systems and customer support tools.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
