What are the responsibilities and job description for the Customer Support Specialist II position at ttg Talent Solutions?
Customer Support Specialist II
Location: Hialeah, FL
Type: Onsite
Schedule: First Shift | Monday to Friday | 7:00 AM – 4:00 PM (1-hour lunch, two 15-min breaks)
Contract: Temp (Through December 2025)
Pay Rate: $18 per hour.
Description:
Coordinate responses to customer inquiries related to spare parts requirements while facilitating the resolution of delivery issues. This role involves collecting and processing data from suppliers and customers regarding the delivery of spare parts, provisioning products, or related services.
Duties include entering, tracking, monitoring, and managing customer materials, delivery schedules, and return processes. The Customer Support Specialist ensures all logistics activities are executed accurately and efficiently to support a seamless customer experience.
Responsibilities:
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
IND1
Location: Hialeah, FL
Type: Onsite
Schedule: First Shift | Monday to Friday | 7:00 AM – 4:00 PM (1-hour lunch, two 15-min breaks)
Contract: Temp (Through December 2025)
Pay Rate: $18 per hour.
Description:
Coordinate responses to customer inquiries related to spare parts requirements while facilitating the resolution of delivery issues. This role involves collecting and processing data from suppliers and customers regarding the delivery of spare parts, provisioning products, or related services.
Duties include entering, tracking, monitoring, and managing customer materials, delivery schedules, and return processes. The Customer Support Specialist ensures all logistics activities are executed accurately and efficiently to support a seamless customer experience.
Responsibilities:
- Respond to inquiries regarding spare parts orders and delivery timelines.
- Coordinate resolution of delivery problems with internal and external partners.
- Collect and process data from suppliers and customers regarding orders and shipments.
- Monitor order status and manage returns and delivery scheduling.
- Maintain clear and professional communication.
- Ensure accuracy in data entry and documentation of customer interactions.
- 0–3 years of experience in customer support, logistics, or supply chain roles.
- Strong verbal and written communication skills.
- Data driven (being able to manipulate data, excel, managing projects and excel capability,verbal written communication)
- 100% onsite role; no travel required.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
IND1
Salary : $18
