Client Services Analyst - Non Exempt

Job Description :

Client Services Analyst 84372-1

We're looking for an amazing individual to join our growing team. The longevity of our firm is a testament to its strength and stability. Your ability to contribute fresh and diverse perspectives in a team-based environment will usher us into future and take us to the next level.

• Works with external clients to resolve the most complex day-to-day issues and leverages the appropriate resources to resolve their inquiries.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• pplies advanced problem-solving skills, judgement, and experience to analyse information.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to the firm's products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader firm services and offerings.
• Proactively assists clients in reviewing potential business needs and facilitates introductions to the appropriate resources at the firm.
• Resolves the most complex or non-routine client issues or inquires, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Uses broad understanding of firm's products and services to best propose expanded offerings to clients for front office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Uses knowledge of client services best practices and firm's client needs to help develop process improvements.
• No direct reports.
• Provides guidance to less experienced team members.
• Supports multiple complex client accounts.

Required Qualifications :

Preferred Qualifications :

dditional Information :

Salary : $20 - $25