Operations Director

Job Title : Operations Director (OD)

Reports to : Chief Executive Officer (CEO)

Company Overview :

This transportation company primarily serves public and private schools in Western Massachusetts. The company also offers charter services and event transportation, including shuttle services. It is an equal opportunity employer and, as a certified minority-owned and women-owned business, values diversity in its workforce.

Job Overview :

The Operations Director (OD) will be responsible for overseeing the day-to-day operations of the company, ensuring efficient service delivery, student and driver safety, and compliance with regulations. The OD will lead a team that manages logistics, fleet operations, driver performance, customer service, and strategic planning to ensure the company's growth and sustainability. As a key member of the executive leadership team, the OD will collaborate with the CEO and other executives to drive operational excellence, optimize resources, and develop long-term strategies to expand the company's market presence.

Key Responsibilities :

• Operational Leadership :
• Lead and manage daily operations, ensuring timely, safe, and reliable transportation services.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and safety.
• Oversee fleet management, ensuring vehicles are maintained and meet safety and regulatory standards.
• Manage route optimization and scheduling to ensure cost-effective and efficient operations.
• Safety & Compliance :
• Ensure compliance with local, state, and federal transportation regulations, including driver qualifications and vehicle standards.
• Develop safety protocols and training programs for drivers and operations staff.
• Monitor safety records and implement measures to reduce accidents, incidents, and safety risks.
• Financial & Budgetary Oversight :
• Develop and manage the operations budget, ensuring cost-effective operations.
• Analyze operational costs and implement strategies for cost savings and efficiency improvements.
• Work closely with the finance department to ensure alignment with the company's financial goals.
• Team Management :
• Lead, mentor, and develop the operations team, including fleet managers, dispatchers, and drivers.
• Establish key performance indicators (KPIs) and performance metrics for operations staff.
• Foster a culture of continuous improvement, customer service, and safety across the organization.
• Strategic Planning :
• Collaborate with the CEO to develop and execute short-term and long-term operational strategies that align with the company's goals.
• Drive initiatives related to technology integration, such as route optimization and management, new mobile applications, etc., within an appropriate budget and timeframe.
• Identify new business opportunities, partnerships, and expansion into new markets.
• Customer Relations :
• Work with school districts, parents, and community stakeholders to ensure a high level of customer satisfaction.
• Resolve operational issues and ensure prompt responses to service inquiries and complaints.
• Continuously assess customer feedback and adjust operations to improve service quality.

Qualifications :

Key Competencies :

Salary & Benefits :

Salary : $75,000 - $85,000