What are the responsibilities and job description for the Application Support Analyst - Exempt position at TTI of USA?
Required Skills/Experience
- Strong technical troubleshooting skills: The ability to identify and resolve technical issues related to digital applications is crucial in this role. This includes diagnosing problems, analyzing logs, and finding solutions.
- Knowledge of programming languages: Familiarity with programming languages like Java, Python, or JavaScript can be beneficial in understanding and debugging application code.
- Excellent communication skills: Effective communication is essential when interacting with users, developers, and other stakeholders to understand and address their concerns or issues.
- Ticketing systems: Proficiency in using ticketing systems like JIRA, ServiceNow to track and manage user requests and issues.
- Monitoring tools: Knowledge of monitoring tools such as Prometheus, App Dynamics, or Splunk to proactively monitor application performance and identify potential issues.
- Database management: Understanding of database management systems like Oracle, or PLSQL to troubleshoot database-related problems.
- A good understanding of blockchain technology, digital assets, and related concepts is essential. This includes knowledge of blockchain protocols, smart contracts, digital wallets, and transaction processing.
- Experience with client support: Prior experience in a client support role can be advantageous as it demonstrates the ability to handle user inquiries, provide assistance, and maintain a positive customer experience.
- Understanding of ITIL framework: Knowledge of ITIL (Information Technology Infrastructure Library) practices and processes can help in managing incidents, problems, and changes related to digital applications.
- Familiarity with Agile methodologies: Experience working in an Agile development environment can be beneficial as it involves collaboration, adaptability, and quick response to changing requirements.
- Version control systems: Familiarity with version control systems like Git to manage code repositories and track changes.
- Automation tools: Experience with automation tools such as Ansible to automate deployment and configuration processes and Familiarity with Terraform for infrastructure provisioning and management, especially in cloud environments.
- Cloud platforms: Knowledge of cloud platforms like Azure or Google Cloud can be advantageous as many applications are hosted on these platforms.
- Linux operating system: Proficiency in Linux operating systems/shell scripting.
- Hybrid - Majority Onsite in Lake Mary, FL
- Hours: 8 AM - 6 PM, some weekends to be expected
- Pay Rate Range: $55,00-57.00/hr. W2 (based on experience)
Salary : $57 - $5,500
