What are the responsibilities and job description for the Business Systems Analyst - Exempt position at TTI of USA?
Job Description
We’re seeking a future team member for the role of Business Analyst to join our Service Management team.
In this role, you’ll make an impact in the following ways:
We’re seeking a future team member for the role of Business Analyst to join our Service Management team.
In this role, you’ll make an impact in the following ways:
- Work closely with stakeholders and product management to gather, document, analyze, and prioritize requirements
- Monitor end-to-end delivery & clear blockers of requirements by collaborating with development staff, quality assurance functions and stakeholders
- Partner with product & process owners to develop product strategies, roadmaps, and get buy in from senior stakeholders
- Analize new use cases and work with architecture on proof of concepts / solutions
- Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Contribute to the continual improvement of Service Management
- BA or BS degree in either Business or Technical field
- Extensive (5 yrs) technical knowledge / certifications of the ServiceNow Platform including:
- ITSM (Incident, Problem, Change, Request)
- CMDB / CSDM data models
- Service Catalog / Service Portal
- ServiceNow SDLC (management of Stories, Epics, Defects, etc.)
- 10 years of technology experience preferred
- 8 years of experience acting as a Business Analysis working with enterprise application(s) supporting 20K user base
- Excellent communication skills & the ability to develop clear written materials
- Ability to articulate product strategy, roadmaps, vision to senior leadership to reach consensus
- Helpful to have ServiceNow Admin Certification
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
