What are the responsibilities and job description for the Home Services Lead CSR position at Tuck & Howell Plumbing, Heating & Air?
Job Description
Job Description
About Us : Tuck & Howell Plumbing, Heating, & Air is a family-owned establishment with a proud legacy dating back to 1969. We are dedicated to providing top-notch comfort services to our community. Our tradition of service is rooted in our commitment to excellence, ensuring that every job is done right the first time. Our team of skilled licensed / certified professionals consistently achieves timely and precise completion of tasks, embodying our promise to our customers.
Position Overview : We are seeking an experienced Call Center Lead to manage and optimize our call center operations. The ideal candidate will be adept at using data-driven approaches to make informed decisions, proficient in Excel (including pivot tables), and possess strong skills in training, schedule management, and quick decision-making. Experience with ServiceTitan is a significant plus.
What We Offer :
- Competitive pay
- Continuous learning opportunities
- Career path opportunities
- Up to 95% of employer-paid medical insurance
- PTO available 90 days after the start date (dependent on the time of month hired)
- 7 paid holidays
- Annual holiday parties
- Quarterly company breakfast
Benefits : Medical, Dental, Vision, Life, and Short Term Disability insurance, PTO, and Holiday Pay
Key Responsibilities :
Qualifications :
